FAQs

It is not necessary to have an account to shop and purchase products from our website. We recommend you to create an account for a personalized shopping experience.

You will receive an e-mail with the order details along with confirmation of the completion of transaction. Also you will get an SMS alert once the product is shipped with the courier details.

Products listed as “Out of Stock” are not available for sale. Please write to us at customercare@keralaayurveda.biz requesting for product availability.

KAL offers multiple payment methods. For all types of online mode of payments, you can be assured that KAL’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential.

You may use Internet Banking and payment by Visa, MasterCard, Maestro credit/debit cards issued in India.

We accept payments made by credit/debit cards issued in India. We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your credit/debit card, you will need your credit/debit card number, name of the card holder, expiry date, and three digit CVV number (found on the back side of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password or the online password or OTP issued by your bank to complete the payment.

All deliveries are scheduled through reputed couriers/transporters. You will be informed when we dispatch the products and you will also receive the courier/docket number details via SMS.

You will get SMS alerts when an order is processed and shipped, with the docket number and courier details. You can track your products by checking their status in the respective courier website.